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Jio AirFiber - Installation Payment Collected for Order NO0001GE1PKK in Tirupati, Unresponsive Local Field Team & Generic Troubleshooting Responses for Uninstalled Connection

Jio AirFiberPC-2026-02790OtherAnonymous ·
Customer service in India is becoming a joke, especially at large corporations like Jio, where accountability seems to be missing. My experience with Jio AirFiber in Tirupati, Andhra Pradesh, has been extremely disappointing. I have been trying to get a Jio AirFiber connection since 13 October 2026. After repeated follow-ups, a representative finally visited my residence on 15 October to verify the location and collected the installation payment. Since then, I have been chasing the local representatives, manager, and distributor for an installation update. Calls go unanswered, there is no meaningful communication, and no one seems willing to take ownership of the issue. I even escalated the matter to Jio's grievance team, only to receive a generic response directing me to technical troubleshooting tools for an internet connection that hasn't even been installed yet! Is this what customer service looks like at one of Indias largest telecommunications companies? A company that promotes digital connectivity should not leave a paying customer chasing its representatives just to get an installation completed. All I am asking for is simple: Accountability from the local installation team. A clear explanation for the delay. A confirmed installation date and time. I hope the relevant Jio leadership sees this post and intervenes to resolve the issue instead of letting it disappear into another customer-support ticket. Jio, please step up and deliver the customer experience you promise. Order reference: NO0001GE1PKKn Jio Reliance Jio Infocomm Limitedn#Jio #JioAirFiber #CustomerExperience #CustomerService #Accountability #India

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  1. Case filed

    System · 23 Oct 2026, 10:34 am

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