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Jio AirFiber - Severe Speed Throttling (Below 1-2 Mbps) over 15 Days, False 4-Hour Resolution Promises, & Refusal to Refund 5-Month Prepaid Recharge

Jio AirFiberPC-2026-02800OtherAnonymous ·
🚨 15 Days of Poor Internet, Endless Promises, and No Resolution — @JioAirFiber, Is This Acceptable? I want to raise a serious concern about my experience with Jio AirFiber and the way my service complaint has been handled. I am subscribed to a 30 Mbps plan, yet my actual internet speed has been dropping below 1–2 Mbps. This problem has continued for the past 15 days, making it extremely frustrating to rely on a service that I am paying for. What is even more disappointing is the response from customer care. Every time I call, I am told that the issue will be resolved within 4 hours. I wait, call again after those 4 hours, and receive exactly the same assurance: “It will be fixed in the next 4 hours.” This has become a never-ending cycle of promises without a proper solution. After 15 days of dealing with this issue, I requested a refund for my 5 months of prepaid recharge, since I am not receiving satisfactory service. However, my refund request was denied. I would like to ask Jio a few important questions:nn👉 If customers are paying for a 30 Mbps connection, why are they receiving speeds below 1–2 Mbps?n👉 Why is the same 4-hour resolution timeline being repeated when the problem remains unresolved?n👉 When a customer experiences prolonged service issues, why is a fair refund or appropriate resolution not being offered? We often talk about Digital India and digital connectivity, but customers also deserve reliable service, transparent communication, and accountability from the companies providing it. If a company cannot deliver the service customers are paying for, why continue selling it without resolving existing problems? I request Reliance Jio and @TRAI (Telecom Regulatory Authority of India) to look into this matter and help ensure that customers receive the service they pay for and fair treatment when that service repeatedly fails. I am not asking for special treatment. I want a reliable internet connection or a fair refund for the period in which the service has not been delivered satisfactorily. Jio , customers need actual solutions, not another 4-hour promise. #JioAirFiber #RelianceJio #Jio #TRAI #ConsumerRights #DigitalIndia #InternetService #CustomerExperience #CustomerService

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Complainant
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Target Service Provider
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Subscribed Plan
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Core Ground Issue
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  1. Case filed

    System · 23 Oct 2026, 10:58 am

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