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Hitachi AC customer stuck in endless escalation loop with no confirmed technician visit

HitachiPC-2026-01613Consumer Electronics & AppliancesAnonymous ·
Extremely Disappointed with Hitachi ACs Pathetic After-Sales ServicennI am extremely frustrated with the service experience I am facing with Hitachi air conditioners.nnDespite raising a service request and repeatedly following up with the call centre, the technician has still not visited. Every time I contact customer care, I am told that the issue has been escalated, but nothing actually happens.nnThe only timeline I have been given is ASAP - with no confirmed appointment, no clear commitment, and no resolution.nnWhat exactly does ASAP mean when a customer is left waiting indefinitely?nnA service request being repeatedly escalated internally means very little if nobody takes ownership of resolving it. Customers should not have to keep chasing a company for something as basic as a technician visit.nnThis is particularly disappointing from a brand whose customers expect reliability and professional after-sales support.nnI want Hitachi Cooling and Heating India and Bosch Home Comfort Group to address the following:n1. Arrange a technician visit with a confirmed date and time.n2. Assign an accountable person who will own this complaint until it is resolved.n3. Explain why repeated escalations through customer care have produced no action.nnI am not looking for another assurance that the issue has been escalated. I am looking for a concrete appointment, accountability, and resolution.

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  1. Case filed

    System · 11 Oct 2026, 4:43 pm

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