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Hitachi Cooling & Heating India - Unresolved AC Service Request and Lack of Technician Visit

HitachiPC-2026-01446Consumer Electronics & AppliancesAnonymous ·
Sanjay Sudhakaran Hitachi Cooling & Heating India Extremely Disappointed with Hitachi AC’s Pathetic After-Sales Service I am extremely frustrated with the service experience I am facing with Hitachi air conditioners. Despite raising a service request and repeatedly following up with the call centre, the technician has still not visited. Every time I contact customer care, I am told that the issue has been escalated, but nothing actually happens. The only timeline I have been given is “ASAP” — with no confirmed appointment, no clear commitment, and no resolution. What exactly does “ASAP” mean when a customer is left waiting indefinitely? A service request being repeatedly escalated internally means very little if nobody takes ownership of resolving it. Customers should not have to keep chasing a company for something as basic as a technician visit. This is particularly disappointing from a brand whose customers expect reliability and professional after-sales support. I want Hitachi Cooling & Heating India and Bosch Home Comfort Group to address the following: Arrange a technician visit with a confirmed date and time. Assign an accountable person who will own this complaint until it is resolved. Explain why repeated escalations through customer care have produced no action. I am not looking for another assurance that the issue has been escalated. I am looking for a concrete appointment, accountability, and resolution. @Hitachi Cooling & Heating India — please have your service leadership intervene and resolve this instead of leaving the customer in an endless escalation loop. #HitachiAC #CustomerService #AfterSalesService #CustomerExperience #ConsumerRights #BoschHomeComfort

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  1. Case filed

    Filer · 10 Oct 2026, 3:00 pm

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