Dear Lenskart Customer Support Team,
I am writing to formally express my dissatisfaction with the service experience regarding my spectacles order placed under my membership.
I have paid ₹4,799/- towards the order, and at the time of placing the order, I was clearly informed that the spectacles would be ready for collection on 31st October 2026. Based on this commitment, I planned my visit to the Lenskart store at BTM Layout to collect my order.
However, to my disappointment, upon visiting the store, the manager informed me that the shipment had not yet been received and that they were unable to assist me further.
This experience is extremely frustrating and unacceptable for the following reasons:
1. Failure to honour the committed delivery date: I was given a specific date for collection, and I expected Lenskart to fulfil that commitment.
2. Lack of proactive communication: If there was a delay in shipment, I should have been informed in advance rather than being made to visit the store unnecessarily.
3. Customer inconvenience: I spent my time and effort travelling to the store based on the assurance provided by your team, only to be informed that the product was unavailable.
4. Impact on eye health: This is not merely a delay in receiving a regular purchase. I need these spectacles for my daily activities, and the continued delay is causing increased eye strain, discomfort and pain. This is affecting my day-to-day routine.
What makes this experience more disappointing is that I have paid ₹4,799/- and am a membership customer, yet I am being left without a clear update or a proper resolution.
I expect a brand like Lenskart to take ownership of such situations and ensure customers are not inconvenienced due to internal shipment or coordination issues.
I request the following immediate actions:
* An explanation for why the committed delivery date was not honoured.
* A confirmed delivery date and priority arrangement for my spectacles.
* Immediate intervention from the concerned store manager and customer service team.
* Appropriate compensation or goodwill gesture for the inconvenience caused.
I request that this complaint be treated as a priority and that a responsible representative contact me with a concrete resolution rather than a generic response.
I hope Lenskart values customer trust and takes this concern seriously.
Looking forward to your immediate response and resolution.
Regards,
Membership Mobile Number: ******
Store: Lenskart, BTM Layout
Personal details such as phone numbers, emails and ID or account numbers have been hidden (shown as ******) for privacy. Only the author, the company's approved representatives and Panchaayat staff can see them.
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