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Yes Bank closed complaints without resolving them, bounced them between L2 and branch, and ignored follow-up emails

Yes BankPC-2026-03238Banking & LoansAnonymous ·
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YES BANK Where I have worked at the beginning of my career and though it has not been easy to see the Bank's fall from much grace, it was greatly admirable for the Bank to come back stronger under the guided leadership of Prashant Kumar. I hope for it's continued upward journey under Mr. Tonse. However, one thing which has changed for sure, drastically to say the least, - is the quality of the Bank's customer service. - The customer care representatives can't apprehend what is written and the response given looks like someone in eighth grade who failed in English / can't even use autocorrect while sending en email full with errors. - The L2 grievance (who is/are supposed to be senior!) also can't apprehend what is written/gist/nature of the complaint, acts like a 'delivery guy', shifting the complaint to Branch (where it is explicitly written that the issue cannot be solved by the Branch but only back-end). - The Branch doesn't know what the complaint is because apparently they were not forwarded the message in it's entirety. A basic conversation for such a complaint resolution should be that the Bank is aware of what's written in the complaint and NOT asking what is the complaint from the top, again. - Then the complaint gets resolved (as per Bank's policy) without giving resolution.. without even understanding the need for a root cause analysis, without even understanding the repercussions on such anomalies between CBS and customer communication. - PNO, and when I wrote to this revered desk, there has been no response; not even an acknowledgement that the email has been received. Let alone, solving the matter with promptness. Is nobody there at the CS department who can read and apprehend a customer complaint fully, understand and then try to resolve it? If there is an internal or regulator pressure to close complaints at certain stipulated time - should not be there resolutions at first, and are there any governance/compliance checks on how these complaints are getting resolved? CS281026008290 CS291026008058 Tagging relevant stakeholders. Manish Jain Dheeraj Sanghi Parminder Singh Rajat Chhalani Naveen Chaluvadi

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  1. Case filed

    Filer · 3 Nov 2026, 8:48 am

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