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Recovery agent threatened suicide, violence and harassed family and colleagues despite medical records; loan settled, only apology given

Bajaj FinancePC-2026-03345Banking & LoansAnonymous ·
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I never imagined that raising a financial difficulty and requesting time for repayment would turn into such a traumatic experience for me and my family. I want to bring some of the alleged statements made by a recovery agent to everyone's attention: 1.M***** loan bhar. 2.Suicide kar, aur loan close hoga. 3.Ghar se bahar nikal, gaadi se thok denge tujhe. 4. Office mein aake izzat utaarungi. Extremely vulgar and sexually abusive language 5.Dhan*** kar ke paisa bhar. Is this how Bajaj Finance expects its recovery agents to behave with customers? The harassment did not stop with me. My family and professional life were dragged into this matter. My mother was repeatedly called and harassed. My office colleagues, who have absolutely no connection with my loan, were contacted and subjected to abusive language. My mother was threatened with the words, "Ruk, teri beti ka haal kya karti hoon." I was threatened with being humiliated at my workplace, putting my professional reputation and employment at risk. What makes this even more disturbing is that I had already submitted my medical documents explaining that I had undergone surgery for a tumour. Despite being aware of my medical situation, this treatment continued. When I raised a formal concern with Bajaj Finance, what did I receive? SORRY. Is that all a customer deserves after facing threats, abuse and harassment? What about the mental trauma caused to my mother?What about the humiliation faced by my colleagues?What about the threats to my personal safety? Let me make this absolutely clear: MY LOAN IS SETTLED. MY NOC HAS BEEN RECEIVED. I HAVE FULFILLED MY FINANCIAL OBLIGATION. I am no longer asking for repayment assistance or additional time. I am demanding accountability. I want Bajaj Finance's senior management to answer the following: Has an internal investigation been initiated against the recovery agent involved? What disciplinary action has been taken against the person responsible? Why were my mother & unrelated office colleagues contacted and harassed? How does the company justify threats of physical violence and language encouraging suicide? Will Bajaj Finance provide a formal written response explaining the investigation and action taken? PENDING LOAN NEVER GIVES ANYONE RIGHT TO THREATEN,ABUSE OR HUMILIATE A CUSTOMER OR THEIR FAMILY. I understand financial responsibilities. I have settled my loan. But I will not accept that a simple apology should be the end of an issue involving threats, intimidation and harassment. I do not want another phone call saying SORRY. I WANT A PROPER INVESTIGATION. I WANT A WRITTEN EXPLANATION. I WANT ACCOUNTABILITY AND STRICT ACTION AGAINST THOSE RESPONSIBLE. I hope the senior management of Bajaj Finance takes this complaint seriously instead of closing it with another apology. A CUSTOMER DESERVES DIGNITY, EVEN WHEN THEY ARE GOING THROUGH FINANCIAL DIFFICULTIES. Bajaj Finserv Bajaj Finance Service Support Reserve Bank of India (RBI) ​ ​ ​ ​

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  1. Case filed

    Filer · 3 Nov 2026, 8:30 pm

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