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Unresolved mechanical issues under warranty, closed support tickets, and out-of-pocket repair costs

Cars24PC-2026-01135AutomobilesAnonymous ·
Dear Vikram Chopra and CARS24. I am writing this post out of deep frustration and disappointment regarding the pathetic post-sales service and warranty support from CARS24. I purchased my car on 8th March 2026, and it is well within the warranty period. Over the last few months, I have raised support tickets 3 to 4 times for the exact same mechanical issue. Every single time, the car went to the CARS24 service center, yet your team failed to resolve the problem. I bought a car to drive my family, not to leave it permanently parked at a CARS24 workshop. Having medical patients in my family, reliable transportation is a necessity for me, not a luxury. I simply could not afford to keep waiting indefinitely for ineffective fixes. I have shared all the relevant invoice documents, repair bills, and attached image proofs with your team via email. Despite providing clear proof, your warranty team continues to provide unsatisfactory responses and is arbitrarily closing my support tickets without resolving the core issue. Ultimately, I had to take my vehicle to an authorized Skoda showroom. The Skoda service team ended up replacing the exact same parts that CARS24 service providers claimed to have repaired or replaced. Despite this terrible experience, out of helplessness and fear regarding my ongoing vehicle needs, I even purchased another car (a KUV100) from CARS24. Vikram Chopra & CARS24 team – kindly review my case on priority. Because your service team failed to fulfill their warranty obligations and fix the issue, I was forced to pay out of pocket at an authorized dealership. I am requesting a 50% reimbursement of the repair costs under my valid CARS24 warranty. I expect an immediate escalation, account review, and a resolution from your customer support leadership team.

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  1. Case filed

    Filer · 7 Oct 2026, 2:34 am

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