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Airtel customer alleges Rs 2,500 advance paid for Wi-Fi installation on 8 Oct, no installation yet

AirtelPC-2026-02237TelecomAnonymous ·
Dear Airtel Team,nI would like to raise a formal complaint regarding the delay in installing my new Airtel Wi-Fi connection.nI paid Rs 2,500 in advance on 08.10.2026, and the sales representative assured me that the installation would be completed by the next day. However, despite the payment and repeated waiting, no one has contacted me or provided any update regarding the installation.nPlease find the payment details and relevant screenshots attached for your reference.nI am extremely disappointed with this pathetic service and the lack of communication from your team. Taking payment from a customer and then failing to provide the promised service is unacceptable. This experience has seriously affected my trust in Airtel and has made me reconsider recommending Airtel services to others.nI request you to arrange the installation of my Wi-Fi connection immediately and provide a clear confirmation of the installation schedule.nIf my complaint is not resolved promptly, I will be compelled to escalate the matter to the appropriate consumer grievance authorities and consider filing a complaint with the Consumer Commission for deficiency in service despite receiving advance payment.nI expect your team to treat this matter as urgent and provide a resolution without any further delay.

Reference details

Amount Paid
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Payment Date
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Service
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Issue
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  1. Case filed

    System · 16 Oct 2026, 9:19 am

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