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Bajaj Finserv Health & Aditya Birla Health Insurance - Misleading Renewal Assurances and Claim Rejection

Bajaj FinservPC-2026-02458Insurance ClaimsAnonymous ·
Unacceptable Experience with Bajaj Finserv Health & Aditya Birla Health Insurance Company Limited Sanjiv Bajaj , Sanjiv Bajaj , Mayank Bathwal , Ashish Panchal , Deepak J Matain I purchased an Aditya Birla Health Insurance policy through Bajaj Finserv..... Before renewing my policy, Bajaj Finserv agents started calling me 5–6 times a day, almost daily, 1–2 months before the renewal date, repeatedly pushing me to renew. Before renewing, I contacted Bajaj Finserv regarding my medical claim and shared my doctor's prescription, which was authorised at that time. I was initially reluctant to renew my policy because of my disappointing experience with their agents and policies. However, they assured me that my claim would be approved and advised me to renew my policy. Trusting their assurances, I proceeded with the renewal. I raised my claim on 29 September. On 11 October, customer support told me that the claim had been processed and that there might be a bank issue, asking me to wait 48 hours. However, on 15 October, I was given a completely different reason: my prescription and invoice did not meet the 30-day requirement. My questions are simple: 1 If my documents did not meet the requirements, why was this not communicated when my prescription was initially authorised? Why was it authorised in the first place my documents had already been reviewed? 2 Why did Bajaj Finserv's agents assure me that my claim would be approved and encourage me to renew my policy? 3 Why was I given misleading assurances before renewal, only to receive contradictory explanations afterwards? Aditya Birla Health Insurance, is this the kind of service you stand for? Why have you partnered with Bajaj Finserv if customers are being given such assurances? Don't your customers deserve transparency and accountability from both companies? Bajaj Finserv, repeatedly calling customers to renew their policies is not acceptable if those same customers are subsequently left dealing with contradictory information and unresolved claims. I demand either the settlement of my claim or a full refund of my policy amount. I expect both companies to investigate this matter and provide a clear, written resolution instead of further excuses. I will be proceeding with a complaint before the appropriate consumer forum shortly and will also escalate this matter to IRDAI if a satisfactory resolution is not provided. I will not let this matter go unresolved. Customers deserve honest commitments, transparency, and accountability not repeated sales calls followed by misleading assurances when their health and money are at stake. Your customer support team keeps repeating scripted responses instead of providing a clear resolution..... Aditya Birla Capital Bajaj Finance Service Supportn #BajajFinserv #AdityaBirlaHealthInsurance #HealthInsurance #ConsumerRights #CustomerExperience #CustomerService #InsuranceClaims

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  1. Case filed

    System · 18 Oct 2026, 11:58 am

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