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Three Flipkart orders with cancellation, pending refund and conflicting return policy

FlipkartPC-2026-03117E-commerceAnonymous ·
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3 Orders. 3 Different Issues. 1 Extremely Disappointing Customer Experience with Flipkart I never expected to write a post like this, but after multiple conversations with customer support, repeated escalations, and unresolved issues, I feel it's time to share my experience. Here's what happened: 1. An order cancelled after weeks of waiting, with no price protection 😠 I ordered a product during a special sale because it was something I had wanted to purchase for a long time. I waited patiently for weeks, but the tracking status remained stuck at "Shipped." Eventually, I was informed that the order had been cancelled due to distribution issues and was asked to reorder. But the product price had increased! Why should customers lose a special deal because an order could not be fulfilled? I lost the opportunity to purchase it at the original sale price and also had to wait for the refund. 2. A returned product, incorrect tracking status, and pending refund 📦 The second product had sizing issues and did not meet my quality expectations. I initiated the return, and the delivery agent successfully picked up the product. However, the tracking status still showed that the product had not been picked up and that I needed to initiate the return again. How is that possible when the product has already been handed over? The issue remains unresolved, and my refund is still pending. Why should customers repeatedly chase support to correct inaccurate tracking information and receive their refunds? 3. A return request that suddenly becomes a replacement request 😳 For the third product, I checked the return policy before purchasing a cookware set. After receiving it, we realized that we needed larger sizes that were unavailable in the set. When I initiated the return, the platform displayed both return and replacement options. I selected return, but a few days later, the delivery agent called asking me to exchange the product for a replacement. When I contacted customer support, I was told that only replacement was available and that returns were not permitted. Then why was the return option displayed during the process? How can customers make informed decisions when the options shown on the platform contradict the policy communicated by customer support? Customer experience doesn't end with placing an order. It ends when the customer receives the promised service and a proper resolution. 📢 I hope @Flipkart takes these concerns seriously and resolves all three issues promptly. 🙏 #Flipkart #CustomerExperience #CustomerService #ConsumerRights #Ecommerce

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  1. Case filed

    System · 31 Oct 2026, 4:46 am

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