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Extreme service failure, blocked refund of ₹74,999, and unfulfilled scheduled return pickups by Amazon India

AmazonPC-2026-01152E-commerceAnonymous ·
Subject / Headline: Extreme Service Failure & Harassment by Amazon India - Blocked Refund of ₹74,999 (Order #404-0654601-5611543) I am sharing my pathetic experience with Amazon India's Executive Customer Relations team regarding severe deficiency in service and arbitrary holding of my hard-earned money. Order Details: #404-0654601-5611543 Refund Amount: ₹74,999.00 The Issue: A return pickup was officially committed and scheduled by their Executive Customer Relations representative (Rakesh) for September 17, 2026. However, no pickup agent arrived. Without my consent, the date was unilaterally pushed to September 22, 2026, and today that rescheduled date has also passed without any pickup or resolution. The Harassment: My funds have been blocked for 2 months, causing continuous mental agony. Standard customer support simply passes the buck stating "senior team is handling," while the executive team completely ghosts follow-up emails and fails to honor basic commitments. Despite multiple escalation emails to ****** and ******, accountability is zero. Tagging Amazon leadership and consumer forums as I am now escalating this officially to the National Consumer Helpline (NCH) and consumer courts for unfair trade practices. Amazon Web Services (AWS) Amazon Amazon Business India AMAZON FASHION INDIA Jago Grahak Jago National Consumer Law Center

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  1. Case filed

    Filer · 7 Oct 2026, 8:33 am

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