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Unresolved refund and incomplete delivery for a trolley bag set

AmazonPC-2026-01100E-commerceAnonymous ·
Hi everyone, I want to share a scam experience I faced on the most trusted platform, Amazon I know most of you may not believe it, but my opinion now is not to buy any product worth more than Rs. 1,000 online, especially from Indian.amazon, because even after multiple calls you will not get any help or resolution. In the end, they just use the term "policy" to close your case without providing any support. Recently, I ordered a trolley bag set of 3 worth more than Rs. 5,000 and I received only one cabin trolley. I immediately raised a return request and explained the same to Amazon's customer care over the call. They picked up the return without any delay, but for the refund, I had to call multiple times. They said I would get my refund by 18th September. That date passed, and when I called again, they said I would surely receive my refund by 23rd September and also said, "Ma'am, don't worry, you will surely get your refund by 24th, and if you don't receive it, we will process your refund from our end without any delay." But again, I did not receive any refund. I called again today, and now they are saying, "Sorry, we can't do anything in this case and you will not receive your refund," and the reason they gave iscompletely baseless. During this entire period, they took feedback, shared links to appeal, and everything else, but the support team is pathetic and makes no sense. If you call them, they only repeat a few lines in the name of help, such as: Mam mai apki kya help kr skti hu Maafi chahti hu Mai apki baat smjh rhi hu Mam kya mai apki fir se pura issue jaan skti hu Apart from these lines, there is no help, no resolution, and no refund. Now my question to Amazon is, where is my money? Because I gave my money, my energy, and my time, and in the end, your team simply said "we can't help" and disconnected the call without any confirmation. So what is the result? I have learned my lesson not to purchase anything from Amazon, or rather, online.

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  1. Case filed

    Filer · 6 Oct 2026, 10:59 am

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