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Amazon India - Unilateral Cancellation of Prepaid Laptop Order #402-7326916-6879561 After Written Delivery Assurance

AmazonPC-2026-02475E-commerceAnonymous ·
Extremely disappointed with Amazon India's delivery and customer support standards. Is this the "Customer Obsession" Amazon takes pride in? Or just unmonitored operational failure? My prepaid laptop order (₹45,000+) reached "Out for Delivery". At 6:19 PM, customer support gave a written confirmation via email guaranteeing delivery within two hours. A few hours later, the order was unilaterally CANCELLED without a single call, message, or explanation. Vanished right from the final delivery stage. To make matters worse: 3 follow-up calls to customer support yielded nothing but scripted apologies and zero accountability. A critical, time-sensitive commitment was ruined, causing severe personal and professional embarrassment. The product was purchased with limited-period card offers that are now lost due to an unprovoked cancellation on their end. Unilaterally cancelling an out-for-delivery order after giving written assurances isn't just poor service—it is an outright breach of consumer trust and unfair trade conduct. I demand an urgent review, accountability for this arbitrary cancellation, price-protection for the order, and appropriate compensation for the harassment caused. Order ID: 402-7326916-6879561n Amazon Samir Kumar Andy Jassyn#AmazonIndia #CustomerExperience #ConsumerRights #Ecommerce #CustomerService

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  1. Case filed

    System · 18 Oct 2026, 5:58 pm

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