OpenComplaint

Amazon: Received a Broken Product Marked as Non-Returnable — No Resolution Despite Multiple Attempts

AmazonPC-2026-02464E-commerceAnonymous ·
Amazon: Received a Broken Product Marked as Non-Returnable — No Resolution Despite Multiple Attempts Brand: Amazon India Category: E-commerce / Damaged Product / Return & Refund Issue Case Status: Open What happened? I ordered a product through Amazon India. Although the product was listed as non-returnable, I discovered that it had arrived broken/damaged. I understand that certain products are marked non-returnable under Amazon's policies. However, receiving a damaged product is a different situation from simply wanting to return an item after purchase. After discovering the damage, I tried multiple ways to contact Amazon and find a solution. Unfortunately, despite these attempts, I have not been able to get a satisfactory resolution or a clear path to return the damaged product. The experience has been frustrating. As a customer, I expect to receive the product in proper condition. If an item arrives damaged, I believe there should be a clear and accessible process to report the issue and seek an appropriate resolution, even when the standard return option is unavailable.

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  1. Case filed

    Filer · 18 Oct 2026, 3:43 pm

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