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Amazon India - Incomplete Order Delivery, Failed Return Pickup Alignment, and Blocked Replacement Request

AmazonPC-2026-02491E-commerceAnonymous ·
I am extremely disappointed with my recent experience with Amazon India. As someone who has trusted Amazon for years, I never expected such a simple issue to remain unresolved despite multiple escalations. I ordered 2 books, but only 1 book was delivered. I immediately contacted Amazon Customer Care, and after verifying the issue, they created both a replacement request and a return request. The problem started during the return pickup. The delivery associate repeatedly refused to accept the return because his app showed that 2 books had to be collected. However, Amazon had delivered only 1 book in the first place. I explained this multiple times, but the pickup was not completed, and I did not receive the approved replacement. To resolve the issue, I contacted Amazon Customer Care again. My call was transferred through three levels of support, yet no one was able to coordinate with the delivery team to fix what appears to be an internal system issue. During the final escalation, I spoke with Siddharth, who insisted on processing a refund even after I clearly stated that I wanted the approved replacement. Before any acceptable resolution was provided, the call was disconnected, leaving the issue unresolved. As a customer, I should not have to spend hours explaining the same problem repeatedly because Amazon's internal systems and teams are not aligned. I respectfully request Samir Kumar Andy Jassy Amazon, Country Manager, Amazon India, to have this case reviewed. This is not just about one order—it's about customer trust, accountability, and ensuring that support teams have the authority to resolve issues instead of passing customers from one department to another. #AmazonIndia #CustomerExperience #CustomerService #ConsumerRights #CustomerFirst #Amazon

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  1. Case filed

    System · 18 Oct 2026, 6:54 pm

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