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ASUS Chromebook from Amazon has 4GB RAM instead of advertised 8GB, replacement option missing despite eligibility

AmazonPC-2026-02080E-commerceAnonymous ·
Subject: Serious Concern Regarding Defective ASUS Chromebook and Amazon’s Replacement SupportnnI purchased an ASUS Chromebook CX1405 (2026) from Amazon, expecting the product to work as advertised. Unfortunately, I am facing serious issues with the device. The key issues are:nRAM mismatch: The product was advertised as having 8 GB RAM, but the device appears to have only 4 GB RAM.nPoor performance: The laptop frequently hangs and does not function smoothly.nReplacement issue: Amazon clearly shows that the product is eligible for replacement until 22 October 2026, but the replacement option is not available when I try to raise a request.nCustomer support failure: I contacted Amazon customer care for assistance, but the call was disconnected without resolving my issue.nnThis is extremely disappointing. A customer should not have to struggle to get support for a product that appears to be defective or different from what was advertised.nI request Amazon India and ASUS India to investigate this matter urgently and provide a proper resolution through a replacement with the correct specifications or a refund, as applicable.n#AmazonIndia #AmazonCustomerService #ASUS #ConsumerRights #DefectiveProduct #CustomerExperience

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  1. Case filed

    System · 14 Oct 2026, 10:41 am

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