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Amazon & Wakefit - Wrong Size Mattress Delivered & Unresolved Return/Refund for Order #406-8246606-2538751

AmazonPC-2026-01639Refunds & BillingAnonymous ·
Amazon Help Amazon India Samir Kumar Wakefit Support Andy Jassy @Amit agarwal How many times must a customer chase Amazon for a basic return/refund? Order ID: 406-8246606-2538751 Product: Wakefit Natural EcoLatex Classic Mattress Ordered: 78×60 Delivered: 75×48 — WRONG SIZE Value: ₹18,608 Seller: Wakefit Innovations Ltd My sister’s marriage was on 7 September 2026. This mattress was purchased specifically for the newly married couple’s home. The wrong-size delivery created a serious last-minute problem during the marriage arrangements. I immediately initiated the return. Since then: ❌ Pickup failed ❌ “Return Deadline Missed” appeared ❌ Asked to create another pickup request ❌ Multiple customer-care contacts ❌ Repeated 6–12 hour / 24-hour waiting periods ❌ Amazon social-support agents Venu & Shareef became involved ❌ 41+ minute customer-care call ❌ On 15 Sept, Amazon promised pickup by 19 Sept OR refund if pickup failed ❌ 19 Sept passed ❌ 22 Sept — STILL NO RESOLUTION This is no longer a simple return issue. It is a breakdown of: FULFILMENT ➔ RETURN ➔ PICKUP ➔ SUPPORT ➔ ESCALATION ➔ COMMITMENT ➔ RESOLUTION I have cooperated with every instruction given by Amazon and preserved the complete evidence trail. I am asking senior leadership to take ownership and ensure: 1️⃣ Immediate pickup OR the promised refund 2️⃣ Written confirmation that failed pickup will not be treated as customer delay 3️⃣ Explanation for the “Return Deadline Missed” status 4️⃣ Explanation for the repeated missed commitments 5️⃣ A senior owner assigned until closure During a marriage, time and money matter. A customer should not have to repeatedly chase a company to resolve a problem created by its own fulfilment process. I am NOT asking anyone to harass employees. I am asking for ACCOUNTABILITY, OWNERSHIP AND ACTION. @Amazon @Amazon India @Amit Agarwal @Samir Kumar @Wakefit Please take ownership of Order 406-8246606-2538751 and resolve it. #AmazonIndia #Amazon #Wakefit #CustomerService #ConsumerRights #Accountability

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  1. Case filed

    Filer · 12 Oct 2026, 7:47 am

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