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Pathetic Customer Support from Airtel – No Installation, No Refund, No Accountability!

AirtelPC-2026-01136TelecomAnonymous ·
Pathetic Customer Support from Airtel – No Installation, No Refund, No Accountability! I am extremely disappointed with the unprofessional service and irresponsible customer support from airtel Airtel Presence. On 14th September, I booked an Airtel AirFiber + DTH connection by paying ₹1,500. A sales representative, Sujit Ghosh (Mobile: ******), visited my home on the same day to complete the registration process. However, when a technician visited on 20th September for the AirFiber installation, I was informed that the installation was not possible because the wrong location had been entered during registration by the sales representative. The technician left without completing the installation and informed me that both the AirFiber and DTH installations would be cancelled. Now comes the most frustrating part: Despite the cancellation, I have still not received my ₹1,500 refund! I have already raised this issue with Airtel Customer Care via email, but there has been no proper response, no resolution and absolutely no accountability from the support team. To make matters worse, the sales representative, Sujit Ghosh (******), who was responsible for the registration, is now completely unresponsive. He is neither answering my calls nor providing any assistance in resolving the issue. Is this how Airtel treats its customers? A company that promotes itself as one of India's leading telecom service providers cannot even manage a basic installation cancellation and refund process. Here are the key issues that Airtel needs to address: Incorrect location details entered during registration by the sales representative. Failed AirFiber and DTH installation due to this registration error. ₹1,500 refund still pending despite cancellation. No meaningful response from Airtel Customer Care despite repeated attempts to resolve the issue. No support or accountability from the sales representative, Sujit Ghosh (******). I have attached the ₹1,500 payment screenshot and a c

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  1. Case filed

    Filer · 7 Oct 2026, 2:38 am

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