Panchaayat
OpenComplaint

Bajaj Finance employee verbally abused customer who declined an overdraft facility offer during sales calls on 29-30 October

Bajaj FinancePC-2026-03411Banking & LoansAnonymous ·
0 views0 subscribers0 comments0 shares
Is this how Bajaj Finance treats customers who refuse to buy its financial products? I never expected to experience such unprofessional and abusive behaviour from an employee representing a reputed financial institution like Bajaj Finance. On 29th October 2026, I received a call from Bajaj Finance regarding an OD (Overdraft) facility. I received another call on the morning of 30th October 2026. I politely declined the offer, as I was not interested in availing the facility. But what happened next was absolutely unacceptable. Your employee, Ranjan Kumar (Mobile: ******), behaved rudely and verbally abused me over the phone simply because I refused his sales offer. Let me ask a simple question: Does a customer lose the right to be treated with dignity just because they refuse to purchase a financial product? I have the audio recording of the conversation as evidence and have already raised a formal complaint with Bajaj Finance's Grievance Redressal Team. I expect the senior management of Bajaj Finance to take this matter seriously. My expectations are straightforward: A proper investigation into the incident. Strict disciplinary action against the concerned employee, if the misconduct is established. A formal written response and action-taken report. Assurance that customers will not face such behaviour in the future. Sales targets cannot be more important than basic customer respect and professional ethics. I hope Bajaj Finance's leadership takes notice of this incident instead of allowing such behaviour to go unchecked. Tagging Bajaj Finance's leadership and official handles for their attention. #BajajFinance #CustomerExperience #CustomerRights #EmployeeMisconduct #CustomerService #ProfessionalEthics #ConsumerRights Bajaj Finserv

Personal details such as phone numbers, emails and ID or account numbers have been hidden (shown as ******) for privacy. Only the author, the company's approved representatives and Panchaayat staff can see them.

Source links

History

  1. Case filed

    Filer · 4 Nov 2026, 7:37 am

Comments (0)

    Log in to comment or upvote.

    More complaints about Bajaj Finance

    Bajaj FinancePC-2026-03345·

    Recovery agent threatened suicide, violence and harassed family and colleagues despite medical records; loan settled, only apology given

    I never imagined that raising a financial difficulty and requesting time for repayment would turn into such a traumatic experience for me and my family. I want to bring some of the alleged statements made by a recovery agent to everyone's a

    OpenComplaint00
    0
    Bajaj FinancePC-2026-03310·

    Bajaj Finance loan EMIs charged for about 2 months after student requested admission cancellation, no classes attended, ₹10,000 unrefunded

    🚨 URGENT PUBLIC GRIEVANCE | STUDENT RIGHTS & CONSUMER JUSTICE Serious Complaint Against Lakme Academy, Lalpur (Ranchi) & Aptech Management Subject: Admission Cancellation, Lack of Transparency in Loan Processing & Refund of Fees – Bajaj Fin

    OpenComplaint00
    0
    Bajaj FinancePC-2026-03244·

    Bajaj Finance rejected a personal loan over one bounce despite 10 years of good credit and closed loans

    Bajaj Finserv Bajaj Finance is using old credit policy to fund, There credit policy for PL, OD is too old. BFL is not consider years of good credit history and rejected loan for 1 of bounce. Neglected for 10×12 120 months of regular history

    OpenComplaint00
    0
    Bajaj FinancePC-2026-03243·

    Bajaj Finance made recovery calls and bounce threats during an RBI Ombudsman review, after 14 EMIs with 52.8% going to interest

    Bajaj Finance Service Support Bajaj Finserv harassing via automated recovery calls while RBI Ombudsman reviews dispute (Loan Acc: P565PPL38238095) Despite a formal rejection on Service Request SR175024522 and an active complaint pending on

    OpenComplaint00
    0
    Bajaj FinancePC-2026-03242·

    Bajaj Finance lured me into a loan upgrade with a promised ₹10,000 cashback that was never credited, and staff went silent

    Disappointing Customer Experience with Bajaj Finserv | Misleading Commitments & Unfulfilled Cashback Promise I would like to bring a serious customer grievance regarding Bajaj Finance to the attention of its senior management. I already had

    OpenComplaint00
    0

    All Bajaj Finance complaints, customer care & support →