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Customer says RedBus boarding details were wrong and help centre would not assist on Patna bus bookings

redBusPC-2026-02985OtherAnonymous ·
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Poor Experience with RedBus redBus My office bought 2 tickets on RedBus for Patna - Madhubani - Patna sectors. I had a very tough time locating the bus boarding point in Patna. The boarding location was wrong "Ravi Paan Bhandar" and the Google Maps link was pointing to some random place. What's more is that the phone number to call on was unreachable. On the Madhubani - Patna sector, the experience was even worse. The ticket was bought on the redBus platform which was 26% more expensive than buying the ticket direct from the bus operator. On top, bus leaving at 6:20 am was of a different number and instead of being air conditioned was non-air-conditioned. Again the call in number was invalid. I did not find the correct bus, and eventually had to buy another bus ticket from an operator direct for a 1 hour later service. When my office contacted the help centre at RedBus, the lackdiasical response was, contact the transporter, we cannot help you. Overall very poor experience. #redbus

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  1. Case filed

    System · 26 Oct 2026, 6:39 am

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