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Goibibo has held a customer's airline-credited refund for 1.5 months despite repeated bank details and follow-ups

GoibiboPC-2026-03397Airlines & TravelAnonymous ·
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Hello Jasmeet Singh I have been following up for my refund since past ONE n a HALF months. The airline has credited it to GoIbibo on10th September 2026. My Multiple follow-ups through multiple channels have just added to the frustration …I shared bank details multiple time…but no luck! LinkedIn is not the right platform but the quality of your customer care team has left me with no options. It’s been tormenting experience to say the least. It’s a cost I am paying for being a loyal customer of your company. Your AI based chatbots ask question but they just keep on repeating same lines in spite of different inputs or feedbacks. They state that the Refund has been processed and your own App shows it’s not! Interacting with them is a terrifying experience. You should really try it out some day, only then you will be able to empathize. On a lucky day, I got through a Human contact. She asked me to email bank details in some different format shared by her. I did the needful, however the next immediate email was Query closed! NO REFUND was received. Emails to same ID met with only a standard replies that we are looking into and we will get back….NO REVERT, NO REFUND yet. Same agent called us after few days. Again SOME NEW STORY and FALSE ASSURANCES. Shared the bank details again and again no result till today. I tried my luck with TWITTER. It just creates INDEFINITE LOOP! It shared link to DM details, when you click you see that the Inbox has been closed and we require X account number. I shared that screenshot and in return I received same link from different person, same outcome. You can check that. This is my one more attempt to claim my own money back which I don’t know why your company is holding back for such a long time in spite of following all instructions. I was told by someone that tagging you can make a difference and resolve the things. Would really appreciate if you could get this resolved and get our refund processed at earliest. Fingers Crossed.

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  1. Case filed

    Filer · 4 Nov 2026, 6:46 am

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