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Cleartrip refused to help fix a passport name error on an IndiGo booking and pushed a cancel-and-rebook, costing about Rs.15,000

CleartripPC-2026-03318OtherAnonymous ·
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Dear Prajwal Ji Don't expect favourable response as this Flipkart Cleartrip are cheater companies to the core Prajwal P • 3rd+ Lead Software Engineer at Razorpay 2d Follow I made an honest mistake while booking my international IndiGo (InterGlobe Aviation Ltd) flight tickets through Cleartrip. My name as per my passport is PRAJWAL PRAVEENKUMAR, though I booked my flight tickets as Prajwal Praveen 🥹 As soon as I made the booking and noticed the error, I reached out to Indigo customer support as I noticed cleartrip support docs mentioned to reach out to airline directly. - Indigo support team mentioned that they would need an IATA code from Cleartrip to request for a name update. - Cleartrip support mentioned that they can't share the IATA code, hence they would contact Indigo directly. They later came back saying - Indigo mentioned that they can't change the name as it breaches the 2-3 character update limit as per procedure. - Cleartrip told me to cancel the tickets and rebook instead as the process doesn't allow this. It would leave me at an estimated Rs.15,000 loss. I did some check on why only a 2-3 character update limit exists in the first place - My understanding is that this limit helps prevent tickets being transferred to a different person. IndiGo (InterGlobe Aviation Ltd) - I want to assure you that there is only one Prajwal PraveenKumar who is travelling to Colombo on 7th November with his wife Kavya Reddy 🙏 . I've already started a mail thread looping in both teams and shared proof required to make this correction, but i haven't received any response yet. I'm looking for someone from your team who can operate with high ownership and take this matter to closure. Tagging relevant leaders from both companies here to escalate since the support teams I have contacted have been of no help. Pratik Arjun Sen Isha Gandhi Priyaah Sundaraam

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  1. Case filed

    Filer · 3 Nov 2026, 7:19 pm

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