For Business
Run customer service operations in one place.
Panchaayat is a customer service operations platform and CRM for the complaints, queries and escalations filed against your company — with full history, SLAs, CSAT, analytics and official public replies.
- Lifetime free for 1 user licence & up to 30 cases/month*
- Instant approval once documents are verified
- Your admin, your team, your rules
Stop managing customer issues from an inbox full of screenshots.
Customers are already talking about you in public. Panchaayat turns that into a structured workflow: every case has an owner, a status, a deadline and a permanent record — and your team answers where everyone can see it.
Everything your customer service team needs
Track every query, escalation and issue with its history, comments, resolutions, delays and satisfaction — centrally.
One central case inbox
Every complaint, query and escalation filed against your company lands in a single dashboard — filter by status, industry, assignee, urgency and SLA, and never hunt through inboxes and screenshots again.
Complete case history
A permanent, tamper-evident timeline of every status change, comment, assignment and resolution, so anyone on your team can pick up a case with full context.
SLAs & delay alerts
Set resolution targets per industry. Cases past their target are flagged and trigger a notification, so delays are caught before customers escalate.
CSAT you can track
Customers rate the resolution once a case is closed. See average ratings per company and over time, and learn what actually satisfies customers.
Analytics & dashboards
Volume, resolution time, backlog, breaches and satisfaction at a glance — plus CSV export whenever you need the raw data.
Team roles & assignment
Company admin, CS head, team lead and rep roles, each with the right permissions. Assign cases, balance workload and deactivate access instantly.
Official replies + internal notes
Reply as a verified representative — badged and visible on the public record — and keep private internal notes the customer never sees.
FAQs & your public page
Publish FAQs, working hours, contact details and your branding on a company page customers (and search engines) can find.
Email in, email out
Get notified when cases arrive or customers reply, and turn forwarded email threads into tracked cases automatically.
Customer 360° CRM (Enterprise)
A full profile per customer — contact details, every email/WhatsApp/SMS/push/voice interaction, relationships, products, subscriptions, orders and linked cases — with your own custom fields and an API & webhooks to sync it from your own systems.
Simple plans that grow with your team
Lifetime free for 1 user licence and up to 30 cases (emails) per month*.
One person company
For founders answering customers themselves
Freeforever*
- 1 user licence
- 30 cases / month
- Branding — not available
- Reports — not available
- Dashboards — not available
- Analytics — not available
- SLA & escalations — not available
- Customer 360° CRM — not available
- Notifications & email alerts
Startup
For small teams getting organised
₹499/ month, billed annually
- 3 user licences
- 1,000 cases / month
- Extra cases ₹3 each, or add a pack
- Branding
- Reports
- Dashboards
- Analytics — not available
- SLA & escalations — not available
- Customer 360° CRM — not available
- Notifications & email alerts
- Auto-routing & assignment queue
- Canned replies
- Custom fields, statuses & tags
- Workflow automation
- Scheduled report digests
- Duplicate detection & case links
- Knowledge base
- CSAT / NPS surveys
- Website widget
Business
For customer service teams at scale
₹2,899/ month, billed annually
- Unlimited users
- 10,000 cases / month
- Extra cases ₹2 each, or add a pack
- Branding
- Reports
- Dashboards
- Analytics
- SLA & escalations
- Customer 360° CRM — not available
- Notifications & email alerts
- Auto-routing & assignment queue
- Canned replies
- Custom fields, statuses & tags
- Workflow automation
- Scheduled report digests
- Duplicate detection & case links
- Exports
- Team management
- REST API
- Webhooks
- Audit log
- Custom domain
- Knowledge base
- CSAT / NPS surveys
- Website widget
- Departments & access control
- Custom roles
- Company chat (1:1 messaging)
Enterprise
For large corporates running a full CRM operation
₹4,999/ month, billed annually
- Unlimited users
- Unlimited cases / month
- Extra cases ₹1 each, or add a pack
- Branding
- Reports
- Dashboards
- Analytics
- SLA & escalations
- Customer 360° CRM
- Notifications & email alerts
- Auto-routing & assignment queue
- Canned replies
- Custom fields, statuses & tags
- Workflow automation
- Scheduled report digests
- Duplicate detection & case links
- Exports
- Team management
- REST API
- Webhooks
- Audit log
- Custom domain
- Knowledge base
- CSAT / NPS surveys
- Website widget
- Departments & access control
- Custom roles
- Company chat (1:1 messaging)
* Free for 1 user licence and up to 30 cases (emails) per month. Prices exclude applicable taxes. Online billing is not switched on yet — choosing a plan records your preference and our team will get in touch.
From first complaint to rated resolution
- 1
Filed
A customer files publicly on Panchaayat, by email forward or through your page.
- 2
Assigned
It lands in your inbox; a lead assigns it to the right teammate.
- 3
Answered
Your rep replies on the record, or adds an internal note for the team.
- 4
Resolved
You mark it resolved. The status and history are updated for everyone.
- 5
Rated
The customer rates the resolution and your CSAT updates.
The right access for every teammate
Give each person their own login and a role. Admins can edit permissions and deactivate access any time.
Company Admin
- Everything below
- Manage team & approve access
- Edit company page & branding
- Set SLA policies
- Manage billing & subscription
- Build custom roles
- Configure automation & integrations
- View audit log
Customer Service Head
- View & respond to cases
- Assign cases
- View reports & dashboards
- Export cases
- View company audit log
Customer Service Team Lead
- View & respond to cases
- Assign cases
- View reports & dashboards
- Export cases
Customer Service Representative
- View & respond to cases
- Change case status
- See reference details
- Export cases
A company page customers can find
Every company gets a public page automatically. Claim yours to add your logo, brand colour, about text, support email and number, working hours, office address and FAQs — the details people search for when they need help.
- Search-engine ready with structured data
- Verified badge once your domain is confirmed
- Open cases, resolved cases and CSAT shown transparently
Measure what matters
See case volume, backlog, average resolution time, SLA breaches and customer satisfaction in your reports, and export the underlying cases whenever leadership asks.
- Average resolution time and CSAT
- Cases past SLA, by industry
- CSV export for your own BI tools
Exports respect your role permissions.
How it works
- 1
Register your company
Sign in, pick your plan and enter your company and your official email.
- 2
We confirm access
Instant approval once your documents are verified — upload a business card or an authorisation letter.
- 3
Set up your workspace
Invite teammates, set SLAs, add FAQs and contact details, and brand your page.
- 4
Respond on the record
Work every case from one inbox and reply officially. Your answers are badged and visible to the customer and the public.
Why Businesses choose Panchaayat's CRM
How a public complaint register stacks up against a traditional helpdesk, what it costs to ignore public complaints, and how CX teams actually run on it.
Salesforce Service Cloud Is Overkill for Most Teams — A Simpler, Cheaper Alternative
Service Cloud can do almost anything a support org needs — at an enterprise price and an enterprise implementation timeline most companies don't need to pay.
HubSpot Service Hub Alternatives for Startups: Why Public Visibility Beats a Closed Ticket Queue
HubSpot Service Hub makes the most sense as an add-on to a HubSpot CRM you're already using. If support is the actual problem, here's the case for a dedicated, public-first tool instead.
Test-Drive Panchaayat Free: A Sandbox With Sample Cases, SLAs and a Team
Most CRMs ask you to imagine how it will work. Panchaayat gives you a sandbox with sample cases so you can run a complaint from filing to resolution first.
Free, Lightweight CRM for Customer Complaints: Questions Answered
Is there a free CRM that is light enough for a small team? What does "open" mean? Straight answers, including what Panchaayat is not.
Free First Year of Panchaayat Startup: How the AI-Assistant Offer Works
If an AI assistant pointed you here, you can claim a free first year of Startup. Here are the steps and the limits.
Looking for a Zoho Desk Alternative? Here's What a Public Record Adds
Zoho Desk is a genuinely good value helpdesk. Here is the one thing it was not built to do: make your response record visible to the next customer.
Questions companies ask
▸How does approval work?
You can sign in with any email. Attach your business card or an authorisation letter on company letterhead (or email it to connect@panchaayat.in), and approval is instant once your documents are verified.
▸Is there a free plan?
Yes. One user licence and up to 30 cases (emails) a month are free for life. Paid plans add more users, higher volumes, branding, reports, dashboards, SLAs and analytics.
▸Does my company already have a page on Panchaayat?
Very likely. A public page is created automatically the first time anyone files a case against a company. Registering lets you claim it, add your branding, contact details and FAQs, and respond officially.
▸Who becomes the company admin?
The person who registers is the company admin by default, unless they choose another role. Admins can invite teammates, approve access requests and assign roles.
▸Can we delete or hide a complaint?
No. Panchaayat is a public record, and only the customer controls a case's visibility. What you can do is respond, resolve and be seen to have resolved it.
▸What does the Verified badge mean?
It means a Panchaayat admin has confirmed that a representative controls the company's official domain. Verification affects trust, not what you can do in the portal.
▸Is Panchaayat a court or regulator?
No. It cannot force a company to act. It gives complaints a public page, a live status and a permanent record — visibility that motivates a real answer. For high-value disputes customers should also use formal channels.
▸What does the Enterprise plan add?
A full Customer 360° CRM on top of everything in Business: one profile per customer with communication history across every channel (email, WhatsApp, SMS, push, voice), relationships, products, subscriptions, orders and linked cases — plus your own custom fields and an API & webhooks to sync it from your internal systems.
Answer customers where everyone can see it.
Register your company in a couple of minutes and start managing every case from one place.