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Zomato complaint about poor customer service and unresolved issue

ZomatoPC-2026-01673OtherAnonymous ·
🚨 ZOMATO: IS THIS WHAT YOU CALL CUSTOMER SERVICE? I am extremely disappointed with the pathetic customer service provided by Zomato. When customers place an order, they trust the platform with their money, time, and expectations. But what happens when something goes wrong? No proper resolution. No accountability. No satisfactory response. Just frustration. The most disappointing part is not merely the service failure; it is the complete lack of an effective resolution even after raising the concern. A few serious questions for Zomato: ❌ What is the point of customer support if customers cannot get their issues resolved? ❌ Why should customers repeatedly chase a company for a solution to a problem they did not create? ❌ Does Zomato care about customer satisfaction only when it is collecting payments? A company's reputation is not built through advertisements, celebrity promotions, or marketing campaigns. It is built through the way it treats customers when things go wrong. Dear Zomato, customers are not asking for special treatment. They are asking for accountability, transparency, and a fair resolution. I expect Zomato to take this complaint seriously, investigate the matter, and provide a concrete resolution instead of generic responses. I am sharing this experience publicly because customer feedback deserves to be heard, not ignored. ENOUGH OF UNRESOLVED COMPLAINTS. IT'S TIME FOR ACCOUNTABILITY! @Zomato — Please stop treating customer complaints as routine tickets and start treating them as a responsibility. #Zomato #ZomatoCustomerService #ZomatoComplaint #PoorCustomerService #CustomerExperience #CustomerRights #ConsumerRights #Accountability #CustomerFirst #UnresolvedComplaint #ConsumerAwareness #PublicAccountability #ServiceFailure #WakeUpZomato #FixYourCustomerService

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  1. Case filed

    System · 12 Oct 2026, 12:45 pm

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