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Zomato customer alleges non-veg item delivered against pure veg order for strict vegetarian parents

ZomatoPC-2026-01786Food Delivery & Ride-hailingAnonymous ·
Order ID ****** I ordered a pure vegetarian food specifically for my parents, who are strict vegetarians, but instead received a non-vegetarian item. This is not a minor mistake, it is a serious failure to follow a basic dietary requirement. @zomatonnWhat made the experience even worse was the customer support. When I immediately tried to contact them to report the issue, instead of providing proper assistance or resolving the matter promptly, I was simply told to send an email..

Personal details such as phone numbers, emails and ID or account numbers have been hidden (shown as ******) for privacy. Only the author, the company's approved representatives and Panchaayat staff can see them.

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Order ID
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Issue
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Support Response
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  1. Case filed

    System · 12 Oct 2026, 7:40 pm

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