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Zomato order allegedly differed from displayed meal image and support response was unsatisfactory

ZomatoPC-2026-01697OtherAnonymous ·
Disappointed with Zomato’s Customer Support | Does the Food Delivered Match the Product Displayed? I recently ordered an Aloo Matar – PARATHA Meal through Zomato, expecting the meal shown in the app: aloo matar masala curry with three ghee parathas. Unfortunately, the food I received looked noticeably different from the displayed image, and the matar (peas) were not clearly identifiable in the actual food delivered. I raised the concern with Zomato customer support, but the response I received was that the image shows both aloo and matar. My concern is simple: Is showing a promotional image enough, or should the product image and description reasonably represent the food customers can expect to receive? As a Zomato Gold member who uses the platform occasionally, I believe customers deserve: • Accurate and representative food images. • Clear product descriptions and transparent expectations. • Customer support that investigates complaints instead of dismissing them. • A fair resolution when a genuine concern is raised. I am sharing the order image and invoice to highlight my experience. I am not questioning the entire platform; I am asking for accountability and a better customer experience. @Zomato @Eternal Limited — I request your team to review this order, investigate the concern with the restaurant, and provide an appropriate resolution. Please also review how product images are presented to customers. Customer trust is built not only by acquiring customers, but also by how a company handles their concerns. #Zomato #CustomerExperience #CustomerService #ConsumerRights #FoodDelivery #CustomerTrust

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  1. Case filed

    System · 12 Oct 2026, 1:02 pm

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