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Zomato merchant onboarding delay and lack of communication for restaurant activation

ZomatoPC-2026-01675OtherAnonymous ·
A Serious Complaint Against Zomato’s Merchant Onboarding Team | Unacceptable Delay and Complete Lack of Communication I am extremely disappointed with the way Zomato is handling the onboarding of my restaurant, Calcutta 365 – Bengali Outlet (Restaurant ID: 22949591). I submitted my contract on 4 October 2026 and paid ₹7,000 for the onboarding process. It has now been more than six days, and my restaurant is still not live. What makes this situation even more frustrating is the complete lack of accountability and communication from the concerned team. There was an error in my menu upload, which I came to know about only after personally contacting a Zomato support executive. Why was this issue not communicated proactively? As a merchant who has invested money and time into starting a business, I should not have to repeatedly chase support just to understand what is happening with my own application. Every time I contact the team, I am given assurances that the restaurant will go live within 24 hours or that I will receive an update shortly. These assurances have repeatedly failed to translate into action. I have received no meaningful update and no clear explanation for the delay. The matter has also been escalated to Zomato’s grievance team, but even after reaching out to them, I have not received a proper response. Not a single meaningful update. This raises a serious question about the effectiveness of the grievance redressal process for restaurant partners. Is this how Zomato treats its merchants before they even begin doing business on the platform? We invest our money, prepare our menus, complete the formalities and trust the platform to provide a fair and transparent onboarding experience. In return, we are left chasing multiple teams, receiving repeated assurances and waiting without accountability. I demand the following: 1. An immediate and clear update on the current status of my onboarding application. 2. A clear explanation of the delay and the

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  1. Case filed

    System · 12 Oct 2026, 12:46 pm

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