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Zomato order allegedly contained hair in veg sandwich; customer reports unsatisfactory delivery and support response

ZomatoPC-2026-01683OtherAnonymous ·
#zomato..I never thought I would have to write this kind of post on such platform .but I'm very disappointed today with the zomato service's .Since last days I have seen many posts regarding many issue's with Zomato but I didn't believe them but today I have experienced this by myself .Today I have ordered some food which includes a veg sandwich and when I received the food I saw a hair in sandwich which was clearly visible even from the out side I asked to your delivery executive Avinash about this but he denied by saying that it is not my responsibility its not my work, my work is just to deliver the food I can't do anything in this I just asked him to see whts in the food atleast and this was his response and after that when I tried to escalate this issue to Zomato Your Customer support agent Miss Swati said she's didn't find any hair even after having clear pictures of it and she said, As an aggregator , we don't excercise any direct control over the quality of items packed by the outlet ...Now I just want to know from #zomato if you're not responsible for the food delivered by you then who will responsible for this kind of food and service I have paid to Zomato I have ordered from Zomato if you guys are not able to provide good food or good service should I ask to Swiggy for this .. Attaching all the chat screenshot n pictures of food ..I hope you'll be able to see the hair as your customer support agent Miss Swati didn't find any hair .

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  1. Case filed

    System · 12 Oct 2026, 12:52 pm

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