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Received Rotten Paneer Twice and Unhelpful Customer Support

ZeptoPC-2026-01175FMCG & Personal CareAnonymous ·
Zepto order id - JNUKDMVD69997nnDear Zepto Team,nnToday I ordered a few items through the Zepto app, and paneer was one of them. Unfortunately, I received smelly and rotten paneer. This is the second time I have faced the same issue with your products.nnWhat made the experience even worse was contacting your customer support. The support experience was extremely disappointing and unhelpful. You have a pathetic app and, unfortunately, an equally pathetic customer support system.nnFood quality is a serious matter, and receiving rotten dairy products twice is completely unacceptable. Please look into this issue seriously and take responsibility instead of making customers go through such a frustrating experience.nnGet well soon, Zepto. You seriously need to improve both your product quality and customer support.

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  1. Case filed

    System · 7 Oct 2026, 3:53 pm

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