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Xpressbees reverse pickup reportedly missed twice for defective GOBOULT smartwatch return

XpressbeesPC-2026-01922OtherAnonymous ·
Is this how brands treat customers who buy defective products and try to return them? Extremely disappointed with GOBOULT and their logistics partners (Shiprocket & Xpressbees)! 🛑 Bought a GOBOULT smartwatch that came with a defective battery issue. What followed was a complete nightmare of logistics negligence: 1. A pickup was scheduled for October 9, but the courier partners never showed up. 2. This happened twice—I packed the item twice, waited endlessly, and the system silently cancelled the pickups without a single update or notification. 3. Working a night shift means my sleep schedule is precious. Staying awake and waiting for irresponsible delivery partners has caused severe inconvenience and physical toll. 4. To top it off, customer support on WhatsApp asks repetitive questions, shows zero empathy, and abruptly closes chats when you demand accountability. 5. You Chat agent not responding half an hour's and we need to wait for their response and wait. When brands fail to respect a customer's time, health, and money, public accountability is the only way left. I am seeking immediate resolution and compensation of ₹3,000 for the harassment and sleep disruption caused by this ordeal. Tagging the relevant teams—please fix your reverse-logistics and customer support systems. GOBOULT GOBOULT Care Shiprocket I am looking forward with Instant Response too and check the chat as well which I have attached. If need the Invoice I will dm directly. #CustomerService #GoBoult #ConsumerRights #LogisticsFail #PoorService #Accountability

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  1. Case filed

    System · 13 Oct 2026, 9:46 am

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