Haier Appliances India Pvt Ltd Haier Haier Customer care Haier Haier ANZ
Dear Sir/Madam,
I am writing to raise a serious complaint regarding a **Haier refrigerator** that I purchased from **Great Eastern Retail Ltd., Naihati Branch, on 14 July 2026**.
Immediately after delivery, I noticed a serious issue with the refrigerator, as **water was continuously overflowing from the refrigerator**. I contacted Haier Customer Care, following which a technician visited my residence and inspected the refrigerator. Initially, I was informed that this was a normal issue and was advised to clean the water from the back side whenever it accumulated.
I subsequently informed the Great Eastern Retail team about the issue, and they advised me to contact the Haier Service Centre.
Following this, another technician visited and inspected the refrigerator. During the inspection, I was informed that there was an actual problem with the refrigerator and that a **gas cutter/required part had to be ordered**. However, **approximately one month has already passed, and the required part/product has still not been received or replaced**.
I am extremely disappointed with this situation. I have paid the full amount for the refrigerator and expect a new product to function properly. It is not acceptable for me to continue facing the same problem for such a long period after purchasing a new refrigerator.
Therefore, I request you to **resolve this issue immediately by repairing the refrigerator properly or replacing the defective product with a new one**.
Please treat this matter as **URGENT**. If the issue is not completely resolved within the next **2–3 days**, I will be compelled to take the matter forward through the appropriate consumer grievance/legal channels.
I expect a prompt response and a permanent resolution without any further delay.
Regards,
**Koushik Paul**
******
Personal details such as phone numbers, emails and ID or account numbers have been hidden (shown as ******) for privacy. Only the author, the company's approved representatives and Panchaayat staff can see them.
To: Senior Management, HAIER India – Customer Service Department
CC: Videolink Electronics, Pune
Subject: FINAL NOTICE – ₹35,000 Refund Demand | 48-Hour Deadline
Dear Sir/Madam,
I purchased a HAIER washing machine on 17 November 2022 (Mo