To: Senior Management, HAIER India – Customer Service Department
CC: Videolink Electronics, Pune
Subject: FINAL NOTICE – ₹35,000 Refund Demand | 48-Hour Deadline
Dear Sir/Madam,
I purchased a HAIER washing machine on 17 November 2022 (Model/Serial No. HW100-******). Within approximately three years, its drum and motor developed serious faults. The machine has remained non-functional for the last three months due to the non-availability of spare parts, despite repeated follow-ups.
The service centre has offered a Depreciation Offer requiring an additional ₹20,000 for a basic 10 kg inverter dry washing machine. I consider this proposal unacceptable given the major product failure and prolonged delay in repairs. Spending ₹60,000–₹70,000 on a new machine every three years is financially unreasonable.
My Demands:
1. Refund ₹35,000 against the return of my existing washing machine.
2. Alternatively, pay ₹35,000 directly to Videolink Electronics, Pune, enabling me to purchase a washing machine of another brand.
3. Provide a written decision from senior management.
Clarification: Videolink Electronics is owned by my friend and has cooperated throughout this matter. I have no complaint against the showroom. My grievance concerns HAIER's product failure, spare-parts unavailability, and unsatisfactory service.
FINAL DEADLINE – 48 HOURS
I demand a written response and concrete resolution within 48 hours of receipt of this notice. Failing this, I intend to publish a factual social media video documenting the machine's condition, service delays, spare-parts issue, and the proposed replacement offer, supported by available evidence.
I also reserve my right to approach the National Consumer Helpline and the appropriate Consumer Disputes Redressal Commission for remedies available under applicable law.
I request HAIER India to treat this matter seriously and resolve it fairly without further delay.
Yours faithfully,
Aba Kudale
Mobile: ******
Purchase Date: 17 N
Personal details such as phone numbers, emails and ID or account numbers have been hidden (shown as ******) for privacy. Only the author, the company's approved representatives and Panchaayat staff can see them.
Haier Appliances India Pvt Ltd Haier Haier Customer care Haier Haier ANZ
Dear Sir/Madam,
I am writing to raise a serious complaint regarding a **Haier refrigerator** that I purchased from **Great Eastern Retail Ltd., Naihati Branch, on 14