Panchaayat
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Uber - Drivers Demanding Unofficial Extra Charges and Refusing Rides in Kolkata

UberPC-2026-02320Food Delivery & Ride-hailingAnonymous ·
Dear Uber, is the fare displayed on your app just a suggestion in Kolkata?nnBecause apparently, your drivers have their own pricing system.nnI wanted to travel to my hometown, Tamluk (Purba Medinipur), for Puja. Instead, I ended up speaking to nearly 20 to 25 Uber drivers, almost all demanding extra money beyond the fare displayed on the app.nnTWENTY FIVE DRIVERS. THE SAME EXPERIENCE.nnAnd here’s the most ridiculous part.nnThe amount I paid to travel from Indore to Kolkata by train is almost the SAME amount your cab drivers are asking me to pay to travel from Kolkata to Tamluk!nnThe app shows one fare. The driver calls and demands another. Even when I agreed to pay chalo thik hai koi baat they are asking for thousand fifteen hundred more..... are you serious???nnI understand surge pricing during festivals. But what I don’t understand is why customers are expected to pay additional, unofficial charges over and above Uber’s displayed fare.nnWhat exactly is the point of your pricing system if drivers can decide their own fares?nnThe experience was so frustrating that I couldn’t even make my planned journey home.nnAs a Bengali, this genuinely hurts.nnWe talk about West Bengal’s growth, tourism, development and attracting opportunities. But how do we expect people to trust our services when even booking a cab becomes an exhausting negotiation?nnDrivers deserve fair earnings. Absolutely.nnBut customers deserve fair treatment too.nnDear Uber and the West Bengal Transport Department, I have three questions:nn1. Why are drivers demanding additional money beyond the displayed fare?n2. What action is taken against drivers who refuse bookings unless customers agree to pay extra? (You are recording your calls right?)n3. Who is accountable when customers are left stranded because they refuse to pay unofficial charges?nnI don’t want another scripted apology about how much you value your customers.nnI want accountability and actual action.nnKolkata deserves better. West Bengal deserves better.nnAnd I guess that’s why I don’t want to come back to this place.nnTravelling home for Puja should not feel like being held hostage by an unofficial pricing system.

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  1. Case filed

    System · 17 Oct 2026, 3:17 pm

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