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Tata Motors - Premature Cooling System Failure (Radiator & Oil Cooler Assembly) at 25,227 km on Tata Nexon, Refusal of Goodwill Claim by KVR Dream Vehicles Kannur, and Forced Out-of-Pocket Bill of ₹21

Tata MotorsPC-2026-02665AutomobilesAnonymous ·
Disappointed to share my recent ownership experience with Tata Motors Passenger Vehicles. I bought my Tata Nexon expecting reliability and standard-setting engineering. Instead, I am facing severe quality issues that raise serious concerns about component longevity and quality control. At just 25,227 km, my vehicle suffered a catastrophic cooling system breakdown, requiring a complete replacement of both the Radiator Assembly and the Oil Cooler Assembly. These are critical internal engine cooling components structurally engineered to last the lifetime of a modern vehicle—or at least well over 100,000 km under normal usage. A dual-component failure at a mere 25,000 km points directly to sub-standard component metallurgy or a latent manufacturing defect. Despite the exceptionally low mileage, the authorized dealership cell at KVR Dream Vehicles Pvt Ltd (Kannur) refused to process a manufacturing goodwill claim, offering a superficial 10% discount on parts and forcing an out-of-pocket bill of ₹21,689.00 (Invoice: KDVK32627008915) to get my car back on the road. Chronological warranty expiration should not absolve a major manufacturer from the premature failure of major, non-wear-and-tear mechanical assemblies at such low usage. Bringing this directly to the attention of leadership to understand how such critical failures are handled under the brand customer-centric mission. Shailesh ChandranVENUGOPAL REDDYnAbdurahiman K

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Invoice Number
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Out-of-Pocket Payment
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  1. Case filed

    System · 21 Oct 2026, 4:31 pm

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