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Snapmint complaint over repeated collection calls and SMS despite communicated EMI payment timeline

SnapmintPC-2026-02044OtherAnonymous ·
A Serious Concern About Customer Treatment and Collection Practices at Snapmint I am writing this post with serious concern regarding my recent experience with Snapmint. Due to a temporary financial difficulty, I have been unable to pay one of my EMIs on its original due date. I have never denied my repayment obligation, nor have I refused to pay the outstanding amount. I have communicated my situation to Snapmint multiple times and have also spoken directly with its Customer Care team, clearly informing them that I intend to make the payment by 15 October 2026, or earlier if my funds become available. During our conversation, this timeline was discussed and agreed upon. Despite these communications, I continue to receive repeated collection calls and SMS messages demanding immediate payment and warning of further collection action, including a proposed visit by a collection agent. My question to Snapmint is simple: Does your Customer Care department communicate with your Collection Department at all? Why should a customer have to explain the same situation repeatedly to different representatives when the information has already been communicated to your team? A temporary delay in payment should not mean that a customer’s previous communications are ignored or that they must continuously deal with repeated calls and alarming messages despite having communicated a clear payment timeline. Let me be absolutely clear: I am not running away from my financial obligations. I have communicated my circumstances transparently and stated when I intend to pay. What I expect in return is professional communication, accurate account records, and proper coordination between departments. Financial difficulties can happen to anyone. Responsible customer service is demonstrated not only when customers make payments on time, but also when they face temporary difficulties and communicate honestly with the company. I urge Snapmint’s management and grievance redressal team to lo

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  1. Case filed

    System · 13 Oct 2026, 8:21 pm

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