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Complaint about damaged whisky bottle, uncleared broken glass, and unsatisfactory support response by Snabbit cleaning service

Snabbit. HoweverPC-2026-02051OtherAnonymous ·
Dear Snabbit Team, I am writing to formally register my strongest complaint regarding the unacceptable service provided by your cleaning professional Soni Devi , and the extremely disappointing response from your customer support team. During the cleaning service at my residence, your assigned professional broke a bottle of whisky valued at approximately ₹5,000. What makes this incident even more serious is that the broken glass was left scattered on the floor without being properly cleaned up, creating a significant safety hazard for the occupants of my home. This is not merely a matter of accidental damage. Leaving broken glass unattended demonstrates a serious lack of care, responsibility, and basic professional standards. I entrusted Snabbit with access to my home in good faith, expecting responsible service, proper handling of my belongings, and accountability in the event of any mishap. Unfortunately, that trust has been severely undermined. To make matters worse, when I contacted your customer support team seeking a reasonable resolution and reimbursement for the damaged property, my concerns were met with excuses rather than a clear commitment to resolve the matter. The manner in which my complaint has been handled is wholly unsatisfactory and raises serious concerns about your complaint-resolution process and the accountability of your service personnel. I hereby demand the following: 1. Full compensation of ₹5,000 for the damaged whisky bottle. 2. A formal written explanation regarding the incident and why the broken glass was left uncleaned. 3. A review of the conduct of the assigned cleaning professional and the handling of my complaint by your customer support team. 4. A written response outlining the corrective action being taken to prevent similar incidents and improve customer grievance handling. Please treat this as a formal grievance requiring urgent attention. I expect a written acknowledgment and a substantive resolution within 48 hours of

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  1. Case filed

    System · 13 Oct 2026, 8:25 pm

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