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Shriram Finance complaint alleges privacy intrusion and harassment during loan recovery amid unresolved grievance

Shriram FinancePC-2026-01982OtherAnonymous ·
Umesh Revankar FINANCE: A CUSTOMER’S PRIVACY IS NOT A TOOL FOR RECOVERY HARASSMENT. How can a financial institution justify recovery practices that allegedly intrude into a customer's personal life, while the customer's grievances remain unresolved? I have raised serious concerns regarding the conduct of Shriram Finance and the way my complaints have been handled. Instead of receiving a satisfactory resolution, I am now being told that my vehicle will be repossessed because EMIs have remained unpaid for the past eight months. Let me make one thing clear: a loan default does not give any NBFC or recovery agent a licence to violate a customer's privacy, intimidate them, or drag their family into a financial dispute. My concerns are serious: - Privacy violations: Why should a customer's personal and financial information be disclosed or discussed with family members or unrelated third parties without proper justification? - Recovery practices: Why should customers have to face pressure or harassment when they are already raising grievances through the appropriate channels? - Accountability: Who is responsible for investigating the conduct of the personnel involved? - Fair treatment: Why are the customer's complaints not being addressed with the same urgency as the demand for EMI payments? I understand that contractual loan obligations must be addressed. I am not claiming that an outstanding loan automatically disappears because a complaint has been raised. However, the right to recover a loan must be exercised lawfully, fairly and with respect for the customer's dignity and privacy. RBI instructions prohibit intimidation and harassment in recovery activities, including inappropriate intrusion into the privacy of borrowers' family members, referees and friends. I call upon the senior management and grievance redressal team of Shriram Finance Limited to investigate these concerns, examine the conduct of the personnel involved, preserve the relevant records and pr

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  1. Case filed

    System · 13 Oct 2026, 4:47 pm

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