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Shriram Finance shows unauthorized loan account and allegedly failed to provide complaint acknowledgement

Shriram FinancePC-2026-01955OtherAnonymous ·
Bro Shriram Finance Limited is this what you call customer service? Apparently, I have a ₹4,80,000 loan with your company. The problem? I NEVER TOOK THIS LOAN. Your system shows an active loan account with an outstanding balance of ₹3,75,003. When I visited your branch, your team told me it was a technical server error and asked me to submit a written complaint. I did exactly that. And what did I receive in return? No complaint reference number. No written acknowledgement. Just a verbal assurance that the issue would be cleared. How convenient! Your system can create a loan account in my name, display outstanding dues, and show repayment history, but apparently providing a complaint acknowledgement is too much to ask. Let that sink in. If this is merely a technical error, why should a customer have to worry about an entirely unfamiliar loan appearing under their name? What safeguards are in place to protect customer information and prevent such errors? And who will take responsibility if this affects someone's credit score or financial credibility? Customers should not have to chase a financial institution to prove that they never borrowed money from it. This experience raises serious concerns about your internal controls, data accuracy, and grievance redressal process. My questions to Shriram Finance Limited 1. Why is a loan I never took showing up as an active account? 2. Why was I not given a complaint acknowledgement or reference number? 3. When will this account be removed, and will you confirm in writing that my credit record has not been affected? To everyone considering a loan with this company: please do your due diligence, read the terms carefully, and monitor your credit reports. Don't take financial institutions' systems or verbal assurances for granted. Shriram Finance Limited Shriram Finance Limited Shriram Finance Limited , I want a written response, a complaint reference number, and confirmation that this erroneous account will be corre

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  1. Case filed

    System · 13 Oct 2026, 12:46 pm

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