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₹10,000 held back on car sale to Spinny with ₹3,000 later withheld and intimidating conduct reported

SpinnyPC-2026-03134AutomobilesAnonymous · 5h ago

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Customer Alert: My Disappointing and Unprofessional Experience with Spinny 🚨 I am sharing my experience with Spinny to raise awareness and caution other customers who may be planning to sell their vehicles through this platform. I sold my car, registration number KA01ML0417, through Spinny. An amount of ₹10,000 was held back in connection with the submission of the NOC. My understanding from the communication I received was that the amount would be released once the required NOC was submitted. However, instead of a transparent resolution, I have now received a different explanation. Spinny has informed me that I am eligible for a refund of only ₹7,000, stating that ₹3,000 is not refundable because the prescribed timeline was exceeded. This deduction was communicated to me without my consent, and I have not received a satisfactory explanation justifying the change in the terms or the amount being withheld. What is even more concerning is the way some executives allegedly spoke to me during this process. I felt intimidated by their tone and the statements made to me, including remarks to the effect that if I did not pay, they would show me what they could do. Such behaviour is completely unacceptable when a customer is simply seeking clarification and the fair release of their own money. My concerns are straightforward: • Why was ₹10,000 held back with the understanding that it would be released upon submission of the NOC? • Why is ₹3,000 now being withheld based on a timeline explanation that was not clearly communicated to me beforehand? • On what contractual basis has this amount been deducted, and where is the customer’s consent? • Why should a customer have to deal with intimidating communication when asking for a legitimate explanation? I expect a company handling high-value transactions to demonstrate transparency, professionalism, accountability and respect for its customers. Unfortunately, my experience so far has left me extremely disappointed. I request Spinny’s senior management and grievance redressal team to investigate this matter, provide a written explanation for the deduction, review the conduct of the executives involved, and arrange the release of the remaining ₹3,000 if the deduction cannot be justified under the agreed terms. My advice to anyone considering selling a vehicle through Spinny: Please be careful. Read all terms and conditions thoroughly, obtain written confirmation of every financial commitment, keep copies of all documents, and retain all messages and call records. Do not rely solely on verbal assurances. Customers deserve transparency and respectful treatment, not unexplained deductions or intimidating conversations. I hope Spinny takes this complaint seriously and resolves the matter fairly. #Spinny #CustomerComplaint #ConsumerRights #CustomerExperience #Transparency #ConsumerAwareness

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System · 31 Oct 2026, 10:30 am

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