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Failed Return Pickup and False Customer Unavailability Status on Nykaa Fashion

Nykaa FashionPC-2026-01095Apparel & Fashion RetailAnonymous ·
Pathetic experience with NykaaFashion I raised a return request for my Nykaa Fashion parcel, but the pickup agent never called me or came to collect the parcel. Despite this, the app incorrectly shows the status as "Customer Not Available." I have been available on call and at home since raising the return request. I have also reached out support 7 times, but have received no proper response or resolution. I even contacted their helpline and was told that the pickup would happen within 48 hours. More than 48 hours have now passed, yet there has been no pickup, no call from the agent, and no meaningful response from customer support. Calls to support have also not resulted in any resolution. This is extremely frustrating and completely unacceptable. If the customer is available and the pickup agent doesn't even call or visit, how can you mark the customer as unavailable? Very disappointing and pathetic customer service. I would strongly recommend avoiding Nykaa Fashion until they improve their return and customer support process.

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  1. Case filed

    Filer · 6 Oct 2026, 7:40 am

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