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Maruti Suzuki - Gross Negligence, Missing Headlight Bulbs, Unauthorized Crane Charge & Engine Damage at MotorCraft Service Centre (Sector 140)

NEXA - Maruti Suzuki India LtdPC-2026-02509OtherAnonymous ·
I am forced to highlight the total failure, incompetence, and unreliability of MotorCraft Maruti Suzuki Authorized Service Centre (Sector 140). On October 7th, I handed over my Maruti Swift for accident repairs with all insurance documents in order. What followed was 10 days of ignored calls, zero updates, and constant delays—culminating in being forced to pay an unauthorized ₹1,800 crane charge for just 3 KM and clear the full bill of ₹8,162 before even being allowed to inspect my vehicle. Upon delivery, the car was completely unsafe and non-roadworthy: steering controls and central locking failed, white smoke was billowing from the exhaust, and engine overheating warnings flashed constantly. To my utter shock, returning to the centre revealed that my car's headlight bulbs were missing entirely! Rather than diagnosing the root issue, their mechanics fitted mismatched bulbs and poured plain tap water into the coolant system, claiming "a car needs water to run." Due to their gross negligence, I had to take my car to an outside specialist on October 19th, who immediately diagnosed a damaged EGR Cooler Assembly causing coolant to leak into the engine—costing me an additional ₹10,300+ to source and fix independently. I demand an immediate investigation into missing components, unsafe service practices, and a full refund of labor costs from Maruti Suzuki India Limited. @Maruti Suzuki India Limited @Maruti Suzuki Arena @Consumer Protection Indian#MarutiSuzuki #MotorCraft #MarutiSuzukiLegal #LegalEscalation #ConsumerProtectionAct #ConsumerCourt #DeficiencyOfService #ConsumerRights #LegalNotice

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Vehicle Model
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Service Centre
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Unauthorized Towing Fee
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Initial Invoice Amount
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  1. Case filed

    System · 19 Oct 2026, 4:59 pm

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