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Breach of booking commitment, delayed delivery, and unexpected price increase by Tanya Automobiles

NEXA - Maruti Suzuki India LtdPC-2026-01443AutomobilesAnonymous · 7d ago

**Extremely Disappointed with My Maruti Suzuki Brezza VXI CNG Booking Experience** I booked a **Maruti Suzuki Brezza VXI CNG on 23.08.2026** with **Tanya Automobiles, Saharanpur**, after paying a booking amount of **₹11,000**. Despite repeated follow-ups, I have still not received a proper quotation or a firm delivery date. Initially, I was assured that the vehicle would be delivered by **20.09.2026**, which was later changed to **25.09.2026**. I was also clearly informed that the vehicle price would not increase. After both commitments were missed, I was told the vehicle would be delivered during Navratri. However, on **29.09.2026**, I was suddenly informed that the vehicle price had increased. What is the value of a customer commitment if delivery dates and pricing assurances can simply be changed after accepting the booking amount? Even more disappointing was the unprofessional behaviour I experienced from **Mr. Manish and the concerned team** while seeking clarification. I expect **Maruti Suzuki and Tanya Automobiles management** to review this matter seriously, honour the commitments made, and provide a transparent written resolution. A customer should not bear the financial impact of delays caused at the dealership's end. #MarutiSuzuki #Brezza #CustomerExperience #CustomerService #ConsumerRights #TanyaAutomobiles Maruti Suzuki India Limited

Reference details

Booking Amount: ***************
Vehicle Model: ***************
Dealership: ***************

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Case filed
System · 10 Oct 2026, 2:19 pm

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