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Mobile number changed without consent in Maruti Suzuki dealer system and repeated update requests

Maruti SuzukiPC-2026-03074AutomobilesAnonymous ·
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I am raising a serious concern regarding the unauthorized modification of my registered mobile number in Maruti Suzuki’s Dealer Management System (DMS) by PASCO Automobile, Rajeev Colony 2S (NEXA), Gurugram. I had already reported this issue to the CRM team, clearly stating that my mobile number had been changed without my knowledge or consent. However, I have once again received a message from Maruti Suzuki asking me to update my mobile number. This repeated incident raises serious concerns about customer data security, privacy, and the internal processes followed by the dealership. I request Maruti Suzuki to: • Investigate how and why my registered mobile number was changed without authorization. • Take appropriate action against the concerned dealership and responsible personnel. • Restore and secure my correct mobile number in the system. • Provide a written explanation regarding this unauthorized change. • Ensure that such incidents do not happen again. I am sharing the relevant proof and request Maruti Suzuki to treat this matter seriously and resolve it at the earliest. As a Maruti Suzuki Fronx owner, I expect transparency, accountability, and proper protection of my personal information. Vehicle Owner Details: Name: Vinod Kumar Vehicle: Maruti Suzuki Fronx Registration Number: HR26GF8249 Concerned Dealer: PASCO Automobile, Rajeev Colony 2S (NEXA), Gurugram I request Maruti Suzuki to acknowledge this complaint, provide a complaint reference number, and keep me informed about the action taken. #MarutiSuzuki #NEXA #MarutiSuzukiFronx #CustomerService #CustomerDataPrivacy #DataSecurity #ConsumerRights #CustomerComplaint #AutomobileIndustry #Gurugram #PASCOAutomobile #Accountability #Transparency #DataProtection #CustomerExperience

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  1. Case filed

    System · 30 Oct 2026, 9:17 am

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