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Maruti Suzuki - Severe Service Negligence, Missing/Swapped Parts, Additional Dents & 2-Month Delay on Swift DL5CV7746 at Fairdeal Bhajanpura/Sahibabad

Maruti SuzukiPC-2026-02663AutomobilesAnonymous ·
EXTREMELY DISAPPOINTING EXPERIENCE WITH MARUTI SUZUKI – SERIOUS NEGLIGENCE & UNACCEPTABLE SERVICE! Maruti Suzuki India Limitedn Vehicle: Maruti Suzuki SwiftnRegistration Number: DL5CV7746nDate Submitted: 1 August 2026nService Centres: Fairdeal Bhajanpura & Fairdeal Sahibabadn I am extremely disappointed with the service provided by Maruti Suzuki India Limited and its Fairdeal service centres. I submitted my Swift on 1 August 2026 for servicing. After identifying wiring damage, the service centre transferred my vehicle to the Fairdeal workshop in Sahibabad. It took MORE THAN TWO MONTHS just to replace the wiring! After waiting patiently for over two months, what I received was shocking. CONDITION OF MY CAR AFTER TWO MONTHS:n- Left-side mirror MISSING.n- Petrol tank lock REMOVED.n- Rear tail light replaced with a BROKEN light.n- Original front headlight bulbs replaced with YELLOW bulbs.n- NO PETROL TO START THE CAR! My vehicle had two fuel bars when submitted. I had to arrange ₹300 worth of petrol just to take it out of the workshop.n- MULTIPLE NEW DENTS that were not present when I submitted the vehicle.n- NO CAR WASHING, because apparently their washing machine was not working. And the situation became even worse! Mr. Sachin (GM) acknowledged these issues and documented them in a separate job sheet, assuring me that the missing and damaged parts would be replaced. However, when I inspected the vehicle again today, 20 October 2026, I found even MORE dents than during my inspection two days earlier! The response from the GM? We will remove the dents later and provide a free car wash. Seriously? Is this the level of accountability Maruti Suzuki offers its customers? I have some questions for Maruti Suzuki senior management: 1. Why did replacing wiring take over TWO MONTHS? 2. Where did my vehicles original parts go? 3. Why were damaged and different components installed? 4. Who is responsible for the additional dents? 5. Why was the vehicle returned without sufficient petrol even to start? 6. Why should a customer accept a vehicle in worse condition than when it was submitted? People involved: Fairdeal Bhajanpura – Mr. Sachin - GMnFairdeal Sahibabad – Mr. Amann I AM REQUESTING IMMEDIATE INTERVENTION FROM MARUTI SUZUKI INDIA LIMITED SENIOR MANAGEMENT. I expect a thorough investigation, restoration of all missing and damaged original components, complete repair of the additional dents, a written explanation for the delay, and appropriate compensation. A free car wash and promises of future repairs are NOT a resolution after keeping my car for more than two months. Is this how Maruti Suzuki treats customers who trust its authorized service centres? I request Maruti Suzuki India Limited to investigate this matter urgently and provide a proper resolution. I have all the job sheets and photos if required. Maruti Suzuki India Limited Consumer Rights Organisation #CustomerComplaint #PoorCustomerService

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  1. Case filed

    System · 21 Oct 2026, 4:27 pm

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