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Unjustified charges of ₹1,947 deducted despite EMI being debited on the same day

Kotak Mahindra BankPC-2026-01442Banking & LoansAnonymous ·
Kotak Mahindra Bank Team, Today, at around 3:30 PM, I received a call from Kotak Mahindra Bank regarding the charges deducted from my account. I was informed that ₹1,888 and ₹59, totalling ₹1,947, were charged because my EMI allegedly failed to get debited. However, the EMI was eventually debited from my account on the very same day. My question is simple: Why should customers be charged ₹1,947 when the EMI was ultimately debited on the same day? I expect a proper explanation and refund for the charges instead of a standard response justifying these deductions under the bank's policies. The representative from your social media team clearly told me that my money would not be refunded. Despite explaining my concern multiple times, the representative failed to properly address the issue and kept repeating that every bank charges such penalties. This response is not only unhelpful but also misleading, as I maintain accounts with other banks that have not charged me similar penalties for failed transactions or EMI debit issues. What is even more frustrating is that I was never adequately informed about these charges beforehand. It appears that customers are expected to discover the bank's charges only after the money has been deducted from their accounts. Is this how Kotak Mahindra Bank chooses to treat its customers. I have emailed your team five times regarding this issue. Despite receiving an automated acknowledgement promising a response within 24 hours, I received no meaningful response until repeated follow-ups. And after all these emails and waiting, the only answer I received was that the bank would not refund my money. What is the point of having a customer service and social media team if customers' concerns are simply dismissed. The ₹1,947 deducted from my account is my hard-earned money. It is unacceptable that a bank can impose such substantial charges without adequately communicating them to customers and then refuse to reconsider them when a legitimate concern is raised. I am extremely dissatisfied with the way Kotak Mahindra Bank has handled this matter. Your team has demonstrated neither accountability nor a genuine willingness to resolve the issue. Instead of addressing the actual circumstances, the response has been to hide behind the bank's policies and refuse a refund. Kotak Cares Kotak Mahindra Bank

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  1. Case filed

    System · 10 Oct 2026, 2:12 pm

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