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Kenstar RO repeatedly failing after paid repairs, customer demands replacement or full refund

KenstarPC-2026-02081Consumer Electronics & AppliancesAnonymous ·
KENSTAR Kenstar ( Kitchen Appliances India Limited )nKenstar KENSTAR Kenstar ( Kitchen Appliances India Limited )nDear Kenstar Customer Support Team,nI am extremely disappointed with your product quality and after-sales service.nMy Kenstar RO stopped working on 1 September 2026. Despite paying service charges, it stopped working again within two days. After repeated calls and emails, I had to wait around 15 days for another technician. The same issue occurred again around 10 October, and I paid additional repair charges. Unfortunately, the RO has stopped working again today.nHow many times must I pay for repairs for the same recurring problem? This repeated failure, unnecessary delays, and poor customer service have caused me considerable inconvenience and frustration.nI demand an immediate replacement of the RO or a full refund. I will not accept another temporary repair or pay additional charges for the same unresolved issue.nIf this matter is not resolved within 48 hours, I will escalate my complaint to the National Consumer Helpline and pursue appropriate action under consumer protection laws.nPlease treat this as a final escalation and provide a written response.nRegards,nJagannath GorainComplaint ID: KS2600066479nLocation: West BengalnRegistered mobile no: ******

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  1. Case filed

    System · 14 Oct 2026, 10:45 am

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