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Jio Fiber - Outdoor Fiber Cut Outage (SR00003JGQ6B) Left Unresolved for Days Without ETA, Prompting Customer Churn

Jio FiberPC-2026-02793OtherAnonymous ·
Why customer retention relies on post-sales experience: Saying goodbye to JioFibern Good infrastructure gets customers through the door, but reliable support and service recovery determine whether they stay. After being a user of JioFiber, I've decided to switch to an alternative broadband service provider. The core reason comes down to service reliability and support responsiveness. Recently, an outdoor fiber cut left us completely disconnected. While technical issues like fiber cuts are understandable, the real test of a service provider is how those issues are handled. Despite repeated follow-ups, ticket escalations, and automated support responses, days passed without a resolution or a clear ETA from the ground team. In an era where stable internet is essential for daily work, long resolution windows with minimal accountability make it impossible to remain dependent on a single provider. Service outages happen—how a company communicates, resolves, and respects its customers' time during an outage is what builds long-term trust.n👋 On to a new network that prioritizes prompt field support and transparent communication. Request ID - SR00003JGQ6Bn Jio Platforms Limited (JPL) Jion #CustomerExperience #Broadband #Telecom #JioFiber #ServiceQuality #CustomerSupport

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  1. Case filed

    System · 23 Oct 2026, 10:39 am

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