Panchaayat
OpenEscalation

Verbal loan assurance followed by processing fee loss and rejection

HDFC BankPC-2026-01163Banking & Loansnit sarikhada ·
I have never posted anything like this on LinkedIn before, but after my experience with HDFC Bank, I feel people should know what happened. Please do not blindly trust verbal assurances from any bank employee—especially when you are being asked to pay a processing fee. In my case, Mr. Pijush Sen of HDFC Bank Salt Lake Branch repeatedly assured me that my loan could be processed after I clearly explained my situation. I trusted his words because he was representing HDFC Bank. Based on those assurances, I paid ₹5,900 as processing fees. Later, the position completely changed. What is more disappointing is that when I raised the issue, instead of taking responsibility for the assurances given to me, the bank’s response defended the employees and even included statements that I never made. Despite of haveing turnover in crores my loan denied anyway I am not saying a bank must approve every loan. I am saying that if your employee is not sure, don’t give a customer false confidence and take their hard-earned money. To everyone reading this: Please verify everything in writing before trusting any bank employee’s assurance or paying a processing fee. Don’t make the mistake I made of trusting verbal promises. I never thought I would have to make a post like this. But sometimes a customer’s experience needs to be heard.

Reference details

Branch
***************
Processing Fee
***************

Source links

History

  1. Case filed

    System · 7 Oct 2026, 11:30 am

Comments (0)

    Log in to comment or upvote.

    More complaints about HDFC Bank

    HDFC BankPC-2026-02180·

    HDFC Bank allegedly no human customer care; stuck in AI assistant loop

    Customer alleges they cannot reach a valid human customer care number to clarify a simple doubt. They state they are fed up with the AI assistant making them dial one number after another in a loop.

    OpenComplaint0
    0
    HDFC BankPC-2026-02053·

    HDFC Bank customer reports unresolved KYC update issue and delayed resolution

    HDFC Bank I would like to bring to the attention of HDFC Bank the inconvenience I am facing regarding my KYC update. Despite my efforts to complete the KYC process, my issue remains unresolved. This delay has caused unnecessary inconvenien

    OpenComplaint0
    0
    HDFC BankPC-2026-01420·

    HDFC Bank customer alleges poor support and misleading info on EMI foreclosure request

    HDFC Bank very worst sarvice by your side I Stop to use this bank account due to few EMIs and I want to foreclose this but after foreclose request stop responding from your customer sarvice team and everyone share wrong information with me

    OpenComplaint0
    0
    HDFC BankPC-2026-01410·

    HDFC Bank not providing foreclosure request for 4 days, account closure blocked

    Its been 4 days since request for foreclosure is mailed to @HDFC_Bank @HDFCBank_Cares however the same is not provided.nWhy to keep a lender on hold to even close his account?n@RBI Your serious intervention is needed

    OpenComplaint0
    0
    HDFC BankPC-2026-01369·

    HDFC Bank reward points disappeared before card cancellation, no response from support

    I cancel my @HDFC_Bank card because of third rate service and before cancelling my card I transfer my reward points to airmiles. My reward points disappear and then when I asked my relationship manager disappears and then card gets cancelle

    OpenComplaint0
    1

    All HDFC Bank complaints, customer care & support →