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Haier Appliances India - Defective Refrigerator Purchased May 2026, Repeated Cooling/Motherboard Breakdown & Fake Complaint Closures

Haier Appliances IndiaPC-2026-02541OtherAnonymous ·
🚨 Extremely Disappointed with Haier India | Request for Immediate Refrigerator Replacementn Dear Haier India, I never expected to have such a disappointing experience with a brand whose products I have trusted and used in my room. Unfortunately, my recent purchase of a Haier refrigerator has completely changed my perception of your brand. I purchased this refrigerator in May 2026, and within just a few months, I have faced repeated issues, including cooling problems, motherboard issues, and multiple technical faults. What is even more shocking is your service process. On some occasions, after I raised a complaint, the service request was reportedly closed by the technician without even visiting my home, with remarks suggesting that there was no problem or that the technician had visited. How can a complaint be closed without properly inspecting the product? Is this the standard of customer service Haier provides? I have raised multiple service requests, cooperated with your team, and waited patiently for a permanent solution. However, the problems continue, and the service experience has left me completely frustrated. I purchased a new refrigerator for my convenience, not to spend the first few months chasing customer support and dealing with repeated breakdowns. At this point, I do not want another repair attempt. I want Haier to arrange the pickup of my defective refrigerator and replace it with a brand- ew unit, installed by a qualified Haier-authorized engineer. I have trusted Haier enough to use its products in my room, which makes this experience even more disappointing. This time, I genuinely regret my purchase. Haier India, I request your senior management and grievance redressal team to intervene immediately. Please review my complete service history, investigate the reported complaint closures, and provide a fair resolution instead of closing complaints on paper while leaving the customer to suffer. A customer’s trust is earned through product quality and after-sales service—not just through selling a product. I hope Haier takes this complaint seriously and resolves it without forcing me to take further action. SATISH. N.Sn Regards, Dr. Saurabh PathaknFinance, Marketing & Social WorknNational Social Impact Awardeen #HaierIndia #CustomerService #ConsumerRights #CustomerExperience #ProductReplacement #ConsumerComplaint

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Purchase Date
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Defects Reported
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Service Misconduct
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Resolution Demanded
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  1. Case filed

    System · 20 Oct 2026, 7:06 am

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